Refund policy
Refund Policy
Last updated: July 17, 2026
Thank you for shopping with Pawrion.
We want you to be satisfied with your purchase. If you're not completely happy with your order, we're here to help.
Returns
You have 30 days after receiving your order to request a return.
To be eligible for a return, the item must:
- be unused and in its original condition;
- include all original packaging and accessories;
- include proof of purchase or order confirmation.
To request a return, please contact us at:
Please do not send your item back without contacting us first, as unauthorized returns cannot be accepted.
Return Shipping
If your return request is approved, we will provide instructions on how and where to send your package.
Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery at:
We will review the issue and arrange a replacement or refund if appropriate.
Non-Returnable Items
The following items cannot be returned:
- personalized or custom-made products;
- gift cards;
- final sale or clearance items;
- products that have been used or damaged after delivery.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return the original product (if eligible) and place a new order.
European Union Customers
If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws.
Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process the refund.
If you have not received your refund within 15 business days after approval, please contact us at: