Frequently Asked Questions

Have a question? We've got answers. If you don't find what you're looking for, feel free to contact us — we're always happy to help.

🛍️ Orders & Shipping

How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary by location, but most orders arrive within 5–10 business days. You'll receive a tracking number by email once your order has shipped.

Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping costs and delivery times will vary depending on your location and will be calculated at checkout.

How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link. You can also track your order anytime at Track Your Order.

Can I change or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has been shipped, we're unable to cancel or modify it.

↩️ Returns & Refunds

What is your return policy?
We want you and your pet to be completely satisfied. If you're not happy with your purchase, you may return eligible items within 30 days of delivery. Please visit our Refund Policy for full details.

How do I start a return?
Simply contact us with your order number and reason for return, and our team will guide you through the process.

When will I receive my refund?
Once we receive and inspect your return, refunds are typically processed within 5–7 business days to your original payment method.

🐾 Products

Are your products safe for pets?
Absolutely. Pet safety is our top priority. Every product we carry is carefully reviewed for quality and safety. If you have specific concerns about ingredients or materials, please don't hesitate to reach out.

Do you carry products for both cats and dogs?
Yes! Pawrion is designed for both cat and dog owners. Browse our full collection to find products tailored to your pet's needs.

Are your products suitable for all breeds and sizes?
Most of our products are suitable for a wide range of breeds and sizes. Product descriptions include specific sizing or suitability information where relevant.

💳 Payments

What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment options available at checkout.

Is it safe to shop on Pawrion?
Yes, completely. Our store uses SSL encryption and secure payment processing to ensure your personal and payment information is always protected.